Q. Do you scan our paper documents or just work with
scanned files only?
Q. What is the procedure for uploading and downloading
of scanned files?
Q. What turn around times do you offer?
Q.We are concerned about data security, what
measures you have in place for the same?
Q. Do you use OCR (Optical Character Reading)
on the scanned images?
Q. What accuracy do you guarantee?
Q. How much does the service cost?
Q. Other Countries / Companies offer lower costs?
Q. What is the billing method?
Q. Are there any charges for database creation or
matching the output as per specific requirements?
Q. What payment methods are available?
Q. What if I want to test your services?
Q. How do contact Intercom?
you scan our paper documents or just work with scanned files only?
A. We basically work with scanned images only,
but have ties-ups with the scanning bureaus and can get your documents
scanned if the volume is sufficient enough for a scanning bureau.
Q. What is the procedure for
uploading and downloading of scanned files?
A. We provide you an ftp address to upload the
TIF/GIF images and send you the coded reports via email or ftp.
You can also send us data on CD's via postal mail at our NY office
and then we shall upload the images for our Indian office to download.
Q. What turn around times do
A.We offer a turn around time of 12-48 hours
depending on your requirements. Within 12 hours of the receipt
of data, we send you an analysis report containing the number
of images to be coded, sample code sheet and estimated time to
code for data cross check.
Q. We are concerned about data
security, what measures you have in place for the same?
A. We are concerned about data security, what
measures you have in place for the same? Entire BPO (Business
Process Outsourcing) model is based on data security and confidentiality.
We can't do any business unless our client's data is secured.
We have put in both technical and procedural policies for data
security that guarantees maximum data protection. All the Internet
transfer is done through s-ftp (secure ftp). At our production
center, all the servers are under physical inspection and guarded
by login id and password. There is no direct Internet access from
production nodes. No employee can take out data files on floppy
or cd drives and the entire area is guarded by digital cameras
and physical inspection 24X7. All the employees are bound by confidentiality
agreements and there is immediate termination clause for even
a minor breach.
Q. Do you use OCR (Optical
Character Reading) on the scanned images?
A. We use OCR only in cases where image files
are scanned in a similar format and there can be an accuracy of
60% or more form the OCR files. Use of OCR, if taken, is limited
to the first level of data entry only and there is a thorough
check of each and every record by 2 levels of quality editors.
accuracy do you guarantee?
A. We guarantee an accuracy of up to 99.90% as
per your requirement. Such a high accuracy is achieved through
our double keying system where every coding entry is made twice
and automatically compared with our proprietary software. Any
discrepancy is rejected and the coding is done afresh for the
rejected set of files.
Q. How much does the service
A. We charge by per record based on the number
of fields. Our clients find our rates at least 20-50% competitive
in comparison to in-house or other outsourced companies, because
of our Indian back office operations and innovative use of coding
methods like templating, and smooth & informed workflow. Call
our sales representative to get an exact understanding of how
much Intercom can save for you while offering a better workflow.
Q.Other Countries / Companies
offer lower costs??
A. We have devised a practical business model
where technology and feedback is given from our US office and
actual coding is done in India. So there is practically no difference
in terms of work quality and feedback between Intercom and any
US based company, and you get the services at a huge cost difference.
Our cost may be slightly higher in comparison to other purely
Indian or Philippines based companies, but seeing the business
model and value addition of having US base, justify our cost.
Q. What is the billing method??
A. We can bill you on per record basis or even
per field basis as per your requirements. Billing is done bi-monthly
with net 15 days term.
Are there any charges for database creation or matching the output
as per specific requirements?
A. We don't charge anything for database creation
or for any specific database output if the work volume is for
more than 10,000 records coding. For smaller volume, the database
creation charges are very nominal.
Q. What payment methods are
A.Payment can be made by either by credit card,
check or wire transfer.
if I want to test your services?
A. You are most welcome; you can give us up to
100 images for coding on a trial basis without any charge or obligation.
Q. How to contact Intercom?
A. Please write to email@example.com
or call us at 212-480-4076. We'll be glad to serve you. .
Coding for the US based scanning and coding bureaus at an exceptionally
HCFA 1500 and UB 92 Insurance form coding and data entry for the
US and UK based vendors.