Q. What types of documents do you process?
Q. What type of composition you can work on?
Q. Do you scan our paper documents or just work with
scanned files only?
Q.What is the procedure for uploading and downloading
of scanned files?
Q. What turn around times do you offer?
Q. We are concerned about data security, what measures
you have in place for the same?
Q.Do you use OCR (Optical Character Reading) on the
Q. What accuracy do you guarantee?
Q. How much does the service cost?
Q. Other Countries / Companies offer lower costs?
Q.What is the billing method?
Q. Are there any charges for database creation or
matching the output as per specific requirements?
Q.What payment methods are available?
Q.What if I want to test your services?
Q. How to contact Intercom?
types of documents do you process?
A. Following is the list of documents that Intercom
has processed on a regular basis:
Medical Books & Journals
- Legal Books & Journals
- Financial publications (involving high
volumes of Tabulated data)
- Technical Books & Journals (Involving
Math Equations and Table setting)
type of composition you can work on?
A. Intercom has been serving the composition
needs of UK and US based clients with diverse e-publishing requirements
like Standard Generic Markup Language (SGML), XML, Miles, Quark
Xpress, MS-Word for Windows, HTML, 3B2 etc.
you scan our paper documents or just work with scanned files only?
A. We basically work with scanned images only,
but have ties-ups with the scanning bureaus and can get your documents
scanned if the volume is sufficient enough for a scanning bureau.
is the procedure for uploading and downloading of scanned files?
A. We provide you an ftp address to upload the
TIF/GIF images and send you the coded reports via email or ftp.
You can also send us data on CD's via postal mail at our NY office
and then we shall upload the images for our Indian office to download.
Q. What turn around times do
A. We offer a turn around time of 12-48 hours
depending on your requirements. Within 12 hours of the receipt
of data, we send you an analysis report containing the number
of images to be coded, sample code sheet and estimated time to
code for data cross check.
Q. We are concerned about
data security, what measures you have in place for the same?
A. Entire BPO (Business Process Outsourcing)
model is based on data security and confidentiality. We can't
do any business unless our client's data is secured. We have put
in both technical and procedural policies for data security that
guarantees maximum data protection. All the Internet transfer
is done through s-ftp (secure ftp). At our production center,
all the servers are under physical inspection and guarded by login
id and password. There is no direct Internet access from production
nodes. No employee can take out data files on floppy or cd drives
and the entire area is guarded by digital cameras and physical
inspection 24X7. All the employees are bound by confidentiality
agreements and there is immediate termination clause for even
a minor breach.
Q. Do you use OCR (Optical Character
Reading) on the scanned images?
A. We use OCR only in cases where image files
are scanned in a similar format and there can be an accuracy of
60% or more form the OCR files. Use of OCR, if taken, is limited
to the first level of data entry only and there is a thorough
check of each and every record by 2 levels of quality editors.
Q. What accuracy do you guarantee?
A. We guarantee an accuracy of up to 99.90% as
per your requirement. Such a high accuracy is achieved through
our double keying system where every coding entry is made twice
and automatically compared with our proprietary software. Any
discrepancy is rejected and the coding is done afresh for the
rejected set of files.
Q. How much does the service
A. We charge on project basis with details of
every activity. Our clients find our rates at least 20-50% competitive
in comparison to in-house or other outsourced companies, because
of our Indian back office operations and innovative methods like
templating, and smooth & informed workflow. Call our sales representative
to get an exact understanding of how much Intercom can save for
you while offering a better workflow.
Q. Other Countries / Companies
offer lower costs?
A. We have devised a practical business model
where technology and feedback is given from our US office and
actual work is done in India. So there is practically no difference
in terms of work quality and feedback between Intercom and any
US based company, and you get the services at a huge cost difference.
Our cost may be slightly higher in comparison to other purely
Indian or Philippines based companies, but seeing the business
model and value addition of having US base, justify our cost.
Q. What is the billing method??
A. We can bill you on per activity basis or even
on different project stages as per your requirements. Billing
is done bi-monthly with net 15 days term.
Q. Are there any charges for
database creation or matching the output as per specific requirements?
A. We don't charge anything for database creation
or for any specific database output if the work volume is substantial.
For smaller volume, the database creation charges are very nominal..
Q. What payment methods are
A. Payment can be made by either by credit card,
check or wire transfer.
if I want to test your services?
A. You are most welcome; you can talk to our
sales representative and test us out without any charge or obligation.
to contact Intercom?
A. Please write to
firstname.lastname@example.org or call us at 212-480-4076 X
577. We'll be glad to serve you.
Coding for the US based scanning and coding bureaus at an exceptionally
HCFA 1500 and UB 92 Insurance form coding and data entry for the
US and UK based vendors.